CVS Pharmacy at 5405 Mills Civic Parkway in West Des Moines, Iowa

Customer Reviews about CVS Pharmacy

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  Pharmacy hours should be pharmacy hours! I can't fill a prescription at 1:52 on a Friday afternoon because the pharmacist is at lunch. Done. I'm going to Walgreens.
  October 14, 2017

  by Laurel Farrell
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  The people that work here are generally very friendly but I've run into two issues one that is very serious and remains unaddressed, so I've decided to stop doing business with them. The serious issue, is that someone here put into their computer that the inhaler I take daily had a 2 months supply instead of a 1 month supply (seems odd to have something change that you've taken for years and years). This means it was impossible to fill my prescription, for something I need to breath because of a mistake on their end. The person that I worked with refused to do anything other than give me yes no answers , and wouldn't look into the issue despite it being extremely serious. I was able to wait in line a second time when I realized that I can't just go without my inhaler because of their mistake, and have an intern physically pull and inhaler and do the math to see that it is still only a one month supply, and then they fixed it on their end and filled the script, though they did make me wait in line a third time to pick it up, and never apologized. No one ever addressed the issue, so I lodged a complaint but the person in charge of my case proved too difficult to get ahold of and closed my case before talking to me. The other issue is that the scripts I called in the night before were often not ready to go, so I'd have to kill 15 minutes and wait in line again for the script so they could fill it, not a big deal but I probably should have switched a while ago.
  November 26, 2016

  by Jeff Ellis

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Today: 09:00 am — 08:00 pm

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